Guided claimant video for insurance claims
VideoSnap lets your claims team send a guided video request to a claimant at FNOL. They record on their phone — no app, no live call. You receive a structured statement, transcript, and metadata ready for handler review.
Video is often useful evidence, but in practice it arrives late, inconsistently, and with too much back-and-forth. VideoSnap makes claimant capture consistent from FNOL.
Where it fits in the claims workflow
- At FNOL, to capture the claimant's account, incident scene, and any visible damage before detail fades.
- During liability assessment, to collect focused damage walkthroughs or injury context without a site visit.
- For third-party statements, when a witness or third party needs to provide a short account remotely.
- During ongoing handling, when a handler needs a focused follow-up clip rather than another written statement.
Who initiates it
Claims handlers and FNOL teams
Send guided capture requests at first notification — claimants complete capture on their phone within minutes, without a handler on the line.
Counter-fraud teams
Timestamped, metadata-rich video statements are significantly harder to fabricate than written accounts — supporting fraud detection and providing a defensible record if a claim is challenged.
Operations and quality teams
Standardise claimant capture across claim types, handlers, and regional teams without building your own video infrastructure.
Platform and portal owners
Embed guided video capture inside an existing claims portal or customer self-service journey via API or white-label deployment.
The claims capture cycle
Claim opened
A new claim or FNOL notification is received and logged in the claims system.
Guided request sent
The handler sends a secure capture link with prompts tailored to the claim type — motor damage, liability incident, property loss, or injury account.
Claimant records on their phone
The claimant follows clear on-screen prompts and records short focused clips — no app download, no live call required.
Outputs structured for review
VideoSnap generates transcript, summary, extracted details, and timestamped metadata so the submission is searchable and ready for handler assessment.
Material routed into the claim
Outputs attach to the claim record, supporting faster triage, reserve setting, and liability assessment.
Why claims teams use guided capture
Better than unstructured evidence
Guided prompts reduce missed detail
Claimants are told exactly what to show and say — covering damage, scene, account, and context in one structured pass.
Focused clips are faster to review
Handlers spend less time replaying long unstructured phone videos looking for relevant detail.
Structured outputs support faster triage
Transcript, summary, and extracted fields surface key facts without full replay.
Better for fraud resilience
Timestamped metadata creates a defensible record
Each submission carries device, time, and location metadata — harder to fabricate than a written statement submitted days later.
Consistency across claimants supports pattern detection
Standardised capture creates comparable records across claims — useful for identifying inconsistencies at scale.
Video statements are difficult to retrospectively alter
Immutable capture with audit trail supports challenge and disclosure if required.
Better for operational control
No live handler time required at capture stage
Claimants complete guided capture asynchronously — freeing handler time for assessment and decision-making.
Integrations and webhooks fit existing claims platforms and workflows.
Standardise capture without building your own video stack
White-label and embedded options for insurers and platform owners.
Typical use cases
VideoSnap works alongside the claims platforms your team already uses.
- Motor accident scene and vehicle damage capture at FNOL
- Claimant injury account and walkthrough
- Third-party and witness statements
- Property damage and liability incident context
- Counter-fraud video statement collection
- Follow-up evidence requests during ongoing handling
Product fit
VideoSnap is designed for workflows where completeness, speed, and auditability matter.
- Guided mobile capture — no app download required
- Structured outputs — transcript, summary, extracted fields, metadata
- Workflow routing — outputs attach to claim records via API or webhook
- White-label and embedded options for insurers and platform owners
- Enterprise-friendly control over processing and data flow
Videos are encrypted in transit (TLS), timestamped with tamper-evident metadata, and stored on dedicated UK servers — each insurer's data is fully isolated, with no shared infrastructure. Full audit trail available for disclosure.
See VideoSnap in action
From FNOL request to structured claimant statement — in under two minutes.
Turn claimant video into structured evidence — not another attachment to chase.
Run a short trial around one claim type or FNOL workflow, and see what guided capture changes in practice.
Plans from £2,500/year · 30-matter free pilot available, no commitment required