VideoSnap by Gelosia

Social Housing

Awaab's Law changed what housing associations have to do. VideoSnap changes how they document it.

Structured, timestamped, auditable video evidence from the moment a tenant first reports a repair — captured on their phone, delivered to your team in minutes.

Get in touch about a pilotdoug@gelosia.co.uk

The documentation gap Awaab's Law exposed

The 14-day investigation requirement for damp and mould assumes you know precisely when a complaint was received and what it consisted of. A call handler's notes are not a legally defensible record.

VideoSnap captures structured, timestamped video evidence at the point of first report — before anyone is dispatched, and before the compliance clock starts running against you.

Two problems. One workflow.

Compliance

  • Timestamped, structured record from the moment of first report
  • Auditable log: what the tenant said, when, and what condition the property was in
  • Defensible evidence for housing disrepair claims and Ombudsman referrals
  • Works for any language — the tenant records in their own language

Operational efficiency

  • Engineers see the problem before they're dispatched — right contractor, right parts, first time
  • Reduces mis-triage cost of £150–£400 per avoidable visit
  • Integrates with existing housing management systems (Aareon, Capita, NEC, Orchard)
  • No app download required — any smartphone, any age group

For Directors of Repairs

Awaab's Law requires a 24-hour emergency response and a 14-day investigation window. Both of those timers start the moment a tenant first contacts you.

VideoSnap gives you a structured, timestamped record from that first contact — and gives your repairs team enough information to triage correctly before anyone is dispatched.

Typical outcomes from pilot deployments:

  • Reduction in mis-triaged visits (wrong contractor or wrong parts dispatched)
  • Auditable evidence record for every damp and mould report from day one
  • Faster triage decisions — repairs team see the problem within minutes of first report

For CTOs and Digital Directors

VideoSnap is the only video evidence product in the housing repairs market that exposes a native MCP server.

That means AI agents — including Microsoft Copilot, your housing management platform's AI layer, or any custom agent your team builds — can call VideoSnap directly as a tool, with no custom integration code.

CapabilityVideoSnapXMRealityAidenn
Self-hosted (client infrastructure)✓✗✗
Native MCP server✓✗✗
No per-user SaaS fee✓✗✗
Works on any smartphone✓✓✓
Asynchronous (tenant captures in own time)✓✗✓
Housing management system integration✓Partial✓

Pricing

Setup & configuration

£5,000

one-off

Includes: workflow configuration for your repairs reporting process, integration with your housing management system, staff training, first 25–50 live submission review.

Annual support contract

£2,400

per year

Includes: system updates, ongoing integration support, prompt/workflow refinement.

3-year total cost of ownership: ~£12,200

Below the single-supplier procurement threshold. No tender process required for most associations.

Note: Pricing is for a single workflow deployment. Multi-workflow and multi-site pricing available on request.

Start with a pilot

We are currently offering a fixed-scope pilot to a small number of housing associations.

  • One workflow — repairs reporting for damp and mould cases
  • 30 days
  • Fixed fee (discussed at scoping)
  • A structured output report at the end: time saved, triage accuracy, compliance record quality
  • No obligation to continue
Get in touch about a pilotdoug@gelosia.co.uk

VideoSnap is developed by Gelosia Ltd. Self-hosted deployment within your own infrastructure. gelosia.co.uk