How VideoSnap fits the workflow
Guided video is most useful when teams know exactly when to trigger it, who sends it, and how the outputs move into the case or operational process.
Who initiates VideoSnap?
Claims handlers and intake teams
Start a guided capture request when a new claim or incident is reported, so evidence arrives in a usable format from the start.
Adjusters, inspectors, and field teams
Trigger step-by-step capture during site visits, damage reviews, service checks, or incident follow-up.
Solicitors and case teams
Request focused video updates, witness material, or client evidence in a structured format that is easier to review and prepare.
Operations and product teams
Embed or white-label capture inside an existing workflow so users submit guided video without needing a separate process.
The workflow cycle
Open the case
A claim, incident, inspection, or instruction is created in your existing system.
Send guided capture
A handler, solicitor, adjuster, or workflow rule sends a secure video request by link, SMS, or embedded flow.
Collect the right video
The customer, claimant, witness, staff member, or field operator records short guided clips with prompts for required shots, statements, and context.
Structure the output
VideoSnap turns the recording into transcript, summary, extracted fields, metadata, and moderation checks that are easier to review than raw attachments.
Route and act
Structured outputs go to the right queue, case, team, or product workflow for triage, QA, follow-up, or evidence preparation.
Why teams use it early
Less chasing
Capture required details in one pass instead of asking for missing shots or longer explanations later.
Faster review
Teams can scan transcript, summary, and key fields before opening full video.
Cleaner records
Video, metadata, and structured outputs stay tied to the case from the start.
Better workflow discipline
Early capture makes it easier to review material in context and use it at the right stage of the process.
Start with one workflow
Run a short trial around one operational flow—claims intake, inspections, legal evidence, or embedded capture—and validate what guided video changes in practice.