Claims & loss adjusting
Structured video evidence for claims and loss adjusting
Guide claimants through damage capture, then receive timestamped transcripts, summaries and extracted fields ready for triage — without leaving your claims environment.
Built for: Claims handlers, loss adjusters, MGA operations teams and third-party administrators.
The problem
Unstructured WhatsApp and email videos force teams to review long, incomplete clips before any reserve or decision can be made.
- Wrong angles, missing context and no consistent prompts across submissions
- Manual scrubbing of rambling clips before basic damage facts are clear
- Weak audit trail when evidence arrives as unmanaged messaging attachments
- Follow-up calls that add days to FNOL and assessment timelines
How VideoSnap helps
VideoSnap sends a secure guided link, walks the claimant through required shots and statements, and returns a structured record alongside the source video.
- Prompted damage walk-arounds with required viewpoints and short statements
- Extraction of damage type, location, severity and timestamp fields from a single guided submission
- Webhook delivery of JSON outputs into your case or claims platform
- Deployment within your own infrastructure — Gelosia does not host your claim data
Sample structured output
Illustrative vehicle damage submission output
Summary
Claimant walked around front and left-side vehicle damage. Visible scraping along door panels, cracked front bumper. No visible structural damage to chassis.
Extracted fields
| Field | Value |
|---|---|
| Incident type | Vehicle damage |
| Location | Front-left, door panels |
| Severity | Moderate (surface + bumper) |
| Structural damage | None visible |
| Timestamp | 14 Oct 2025, 09:42 GMT |
| Submission ID | VS-00412 |
| Status | Ready for review |
What a pilot looks like
- 1
Scope one workflow — for example FNOL damage video or site-incident capture — with agreed prompts and KPIs.
- 2
Connect outputs to your claims or case system via webhook during a fixed 30-day pilot.
- 3
Review live submissions, receive a benchmarked report, then decide whether to extend, expand or stop.
Common questions
- Can claimants submit without downloading an app?
- Yes. They open a secure link in the mobile browser, follow guided prompts and submit. No app install is required.
- Where is claim video and extracted data stored?
- Within your own environment. VideoSnap is deployed on infrastructure you control. Gelosia does not host your submissions or case records.
- How do outputs reach our claims platform?
- Each completed capture can POST a structured JSON payload via webhook to your system or a workflow tool such as n8n. Integration support is included in the pilot.